Founded in 1948 by the Anglican Diocese of Melbourne, Benetas is one of Victoria's foremost not-for-profit (NFP) aged care services providers with a long and proud history of caring for the elderly in our community.
Benetas operates an integrated network of specialist residential care facilities, day and overnight respite centres, dementia specific and palliative care services and an extensive community care program that provides care and support to older people who wish to continue living in their own homes.
Benetas services are available across metropolitan Melbourne, the Mornington Peninsula and regional Victoria.
With plans to roll out a VoIP network across all sites and a clinical care package to manage all of the organisation’s client records, Benetas engaged Tier 1 service provider, Uecomm to deliver a solution to meet the required minimum network uptime of 99.9% plus.
Benetas required a highly resilient network solution, Internet and an infrastructure protected disaster recovery site that has the inherent scalability to roll out future planned applications requiring high network availability.
Benetas’ previous network was ADSL and highly contended. Further, it was difficult and at times impossible to isolate where network issues were occurring within the network as the services were provided by third parties; ultimately impacting on the network’s uptime and business productivity.
Uecomm delivered an Ethernet solution to connect Benetas’ 26 sites including its head office and disaster recovery site in Southbank, Melbourne. The 1:1 uncontested network comprises a Uecomm fibre link from head office to the disaster recovery centre and the sites located in greater metropolitan Melbourne, with a mix of ADSL and SHDSL services to the sites in regional Victoria.
The network design has multi-diverse redundancy, as Uecomm also provided a secondary head office link which fails over to their data centre. This design adds further resilience to the network virtually eradicating network outages.
According to Edward Hore, IT manager for Benetas, moving to a Tier 1 service provider was a big decision for the business, but necessary to deliver the business’ IT strategy.
“We knew we required a greater level of IT investment to deliver the applications we need. An Ethernet network enables us to protect the sensitivity of the information we manage and deliver on our minimum requirement for 99% uptime, but as a NFP organisation financial consideration is always paramount.
“Uecomm approached our solution with flexibility, addressing us as an individual business case rather than using a standard price book.”
As Edward explains, receiving a flexible cost has by no means reduced the level of service Benetas receives from Uecomm.
“Our account manager does everything we ask for and acts quickly on our requests. We know exactly what’s going on, good or bad.
“I’ve had a long term relationship with Uecomm and am very comfortable working with the Uecomm team across the board. They are easy to deal with and they understand my language.
“As we move to roll out VoIP and our clinical care package, we are confident that Uecomm’s network will support our requirements and will ensure a smooth rollout,” he said.
Uecomm’s Director of Strategy, Brendan Park explains that the move to an Ethernet network has allowed Benetas to increase its level of services for its clients.
“Benetas’ new clinical care package requires the greatest levels of network availability to access patient medical records at any time. This development simply would not have been possible with the previous network which was highly contended and suffered with fault isolation and resolution.
“We were happy to work with Benetas to deliver a tailored solution to deliver on both its financial and operational requirements,” he said.
As one of Victoria’s foremost not-for-profit aged care service providers with plans to implement VoIP and a new clinical care program, Benetas needed to move its data network from a Tier 3 provider to a Tier 1 provider.
Uecomm delivered a 1:1 uncontested Ethernet network connecting Benetas’ 26 sites including its head office and off-site disaster recovery centre using a mix of Uecomm fibre, ADSL and SHDSL.
The scalability of the Uecomm network will allow for the roll out of VoIP across all of its sites from this month and its new clinical care package later in the year.